Terms of Service
Miniport Contracts and Changes to the T&C
By purchasing a service from Miniport you agree to and understand the policies and facts stated on our site.
Contracts are binding for the term agreed upon entering through a purchase. Miniport offers no early exit fee’s. If a service is not fit for use any contract will be void and no invoice issued. Upon early termination, full payment must be made for the total sum of the remaining months on the contract. Users have 30 days from the date a service is first usable to request a full refund of setup and monthly fees if a service is not of acceptable quality. It is important for our customers to understand that these terms and conditions may change from month to month, and as such Miniport strongly recommends customers read through the terms and conditions prior to entering any new contracts. Miniport reserves the right to change these terms without warning.
NBN refers to services delivered by Miniport over the National Broadband Network - nbn™. Miniport delivers these services through a range of 3rd party wholesale providers and agrigators.
Miniport Services are delivered through both ours and a range of 3rd party L2 and L3 handoffs and networks.
Miniport Charge setup fees on almost all services. These are passed to us and marked up appropriatly based on a number of factors such as average client aquisition cost as well as the time it takes our team to provsion and test your service before deploying it out to you.
In some cases NBN connections will come with an unlisted setup fee of $350. This fee is only applied to about 5% of new connections and is charged by NBN as a result of a premise connection that meets a particular set of circumstances.
Miniport Business Internet SLA
Miniports Business internet Plans comes with a standard SLA. This promises that we will have a network engineer ready to assisit within 10 minutes of any outage ticket and we will provide 99.9% uptime per month. Businesses who uses our Buisness Internet package are entitled to a 1% per 5 minute refund for any down time to the total of 35% of the most recent line item for the assosicated service. Please contact our support desk for the full document.
Miniport will not intentionally disclose any personally identifying information pertaining to you to any party. Disclosure will result in immediate nonfiction of affected users.
(including the information you submit when creating an account or placing any orders with Miniport). Miniport stores information about you such as your name, address, phone number and billing history. This information enables Miniport to contact you if necessary. Miniport does not resell this information.
Miniport does not condone criminal acts, and as such any illegal activity is prohibited. Please refrain from partaking in ethically and legally questionable behavior whilst using Miniport product.
Service Level Agreement
Miniport offers no form of Service Level Agreement(SLA) on any MiniNBN product. We will always make our best effort to provide an outstanding service however we bare no responsibility for our wholesale and partner networks which are used to deliver services. If you need a SLA you can purchase a Buisness Internet product from us
Miniport Stores Metadata on all revevant clients in full accordance with Australian Legislation. If a request is made for a client’s data we will be in contact with that client ASAP to inform them of the data request as well as to offer guidance so you know your rights and how to navigate the situation.
Hacking illegally is a crime, and as such Miniport prohibits any such action. Miniport appreciates where vulnerabilities in its network are identified and suggestions for patches, but reminds customers and other parties that any illegal breaches of our network will be dealt with accordingly.
Payment & Lateness Policy
Miniport’s billing system will generate a bill automatically based on the details of the service ordered by the customer. This bill must be paid for service to be provided.
Miniport reserves the right to discontinue providing services to those who do not pay their bills. If you believe you may have difficulty with a bill, please contact Miniport through any of the contact methods on our site so that we can discuss options for you.
Miniport does not charge late fees by default. However, we retain the right to charge a fee of 20% of the total value of an invoice to users whose accounts are consistently found in arrears without being in contact with our team.
Miniport not required to provide a refund if you change your mind about the services you asked for or misunderstood the technical limitations- We will provide a full and prompt refund on any and all connections that perform outside of what is considered effective operational range.
All of Miniport’s NBN services are advertised with an average evening speed. This speed reflects what the average Miniport client using FTTP technology experiences on a day to day basis. These numbers are updated monthly based on data collected from a number of points within our and end user network. Including internal engineering graphs, Speedtest.net data, and speedtests provided to us by end users.
Miniport’s plans apply to all customers, business and commercial included. Miniport requires that all customers keep in mind that they are under our fair use policy and breaches of this will be dealt with accordingly.